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I bought a new Viking before Christmas, a part of my purchase was some accessories like a gun boot, lights, front grill guard and light guards. I still have not gotten these items nor can they tell me when I will.
When I got my Viking I drove it 1 1/2 miles and ran out of gas. I had to walk through the snow to get gas, walk back with the gas and during the process lost my gas cap in the snow.
On Monday I called the Dealer and was told that they do not put gas in the units before they deliver them. The delivery report that the Dealer and I signed states that the tank is full. The dealer said he would replace the cap. About 2 weeks later I called and the owner (my salesman) would not talk to me but switched me over to a parts person. He did not know or could not tell me when my parts would come in. I asked him if he could get these from another dealer and he said nobody has them and Yamaha cannot fill the back orders. He did say he would send me a gas cap. Mail must really be slow because it's been a month and I still have not seen it.
I filled out the survey that Yamaha sent me and discussed everything I've described here and I still have not gotten any satisfaction. What's the purpose of the survey? I only have 6 miles on the unit and wish I would have bought something else. Just a terrible experience.
Everything I purchased had to be paid for that day and now they sit with my money since before Christmas. This has been a nightmare of a purchase for me and I would suggest anyone looking to buy a unit let alone from this dealer to please contact me first.
The dealers name is ANTIGO YAMAHA in ANTIGO, WI.
When I got my Viking I drove it 1 1/2 miles and ran out of gas. I had to walk through the snow to get gas, walk back with the gas and during the process lost my gas cap in the snow.
On Monday I called the Dealer and was told that they do not put gas in the units before they deliver them. The delivery report that the Dealer and I signed states that the tank is full. The dealer said he would replace the cap. About 2 weeks later I called and the owner (my salesman) would not talk to me but switched me over to a parts person. He did not know or could not tell me when my parts would come in. I asked him if he could get these from another dealer and he said nobody has them and Yamaha cannot fill the back orders. He did say he would send me a gas cap. Mail must really be slow because it's been a month and I still have not seen it.
I filled out the survey that Yamaha sent me and discussed everything I've described here and I still have not gotten any satisfaction. What's the purpose of the survey? I only have 6 miles on the unit and wish I would have bought something else. Just a terrible experience.
Everything I purchased had to be paid for that day and now they sit with my money since before Christmas. This has been a nightmare of a purchase for me and I would suggest anyone looking to buy a unit let alone from this dealer to please contact me first.
The dealers name is ANTIGO YAMAHA in ANTIGO, WI.