I would like to be more sympathetic but come on man! You didn’t check your gas gauge, went riding out in the snow and then lost your gas cap! I will agree if you had it in writing that the tank was to be full they do owe you that. Sounds like you want to blame everyone else for your failure of paying attention to important details.I bought a new Viking before Christmas, a part of my purchase was some accessories like a gun boot, lights, front grill guard and light guards. I still have not gotten these items nor can they tell me when I will.
When I got my Viking I drove it 1 1/2 miles and ran out of gas. I had to walk through the snow to get gas, walk back with the gas and during the process lost my gas cap in the snow.
On Monday I called the Dealer and was told that they do not put gas in the units before they deliver them. The delivery report that the Dealer and I signed states that the tank is full. The dealer said he would replace the cap. About 2 weeks later I called and the owner (my salesman) would not talk to me but switched me over to a parts person. He did not know or could not tell me when my parts would come in. I asked him if he could get these from another dealer and he said nobody has them and Yamaha cannot fill the back orders. He did say he would send me a gas cap. Mail must really be slow because it's been a month and I still have not seen it.
I filled out the survey that Yamaha sent me and discussed everything I've described here and I still have not gotten any satisfaction. What's the purpose of the survey? I only have 6 miles on the unit and wish I would have bought something else. Just a terrible experience.
Everything I purchased had to be paid for that day and now they sit with my money since before Christmas. This has been a nightmare of a purchase for me and I would suggest anyone looking to buy a unit let alone from this dealer to please contact me first.
The dealers name is ANTIGO YAMAHA in ANTIGO, WI.
As far as accessories, new popular machines like the Viking may require a wait for some of the add-ons. I have been on hold since October for one of mine from Yamaha. The dealer can’t control that. I do not work for a dealership.
Are you happy with the performance of the machine? You have used terms like terrible and nightmare but from what you describe in your letter it sounds like the only thing the dealership forgot was filling your tank. If you want to read some horror stories about bad dealers just check out what some of the Polaris owners have to say.