Worse Dealer Award

2284 Views 7 Replies 5 Participants Last post by sandbagger, Feb 15, 2014

Dan R

Discussion Starter · Jan 31, 2014

I bought a new Viking before Christmas, a part of my purchase was some accessories like a gun boot, lights, front grill guard and light guards. I still have not gotten these items nor can they tell me when I will.
When I got my Viking I drove it 1 1/2 miles and ran out of gas. I had to walk through the snow to get gas, walk back with the gas and during the process lost my gas cap in the snow.
On Monday I called the Dealer and was told that they do not put gas in the units before they deliver them. The delivery report that the Dealer and I signed states that the tank is full. The dealer said he would replace the cap. About 2 weeks later I called and the owner (my salesman) would not talk to me but switched me over to a parts person. He did not know or could not tell me when my parts would come in. I asked him if he could get these from another dealer and he said nobody has them and Yamaha cannot fill the back orders. He did say he would send me a gas cap. Mail must really be slow because it's been a month and I still have not seen it.
I filled out the survey that Yamaha sent me and discussed everything I've described here and I still have not gotten any satisfaction. What's the purpose of the survey? I only have 6 miles on the unit and wish I would have bought something else. Just a terrible experience.
Everything I purchased had to be paid for that day and now they sit with my money since before Christmas. This has been a nightmare of a purchase for me and I would suggest anyone looking to buy a unit let alone from this dealer to please contact me first.
The dealers name is ANTIGO YAMAHA in ANTIGO, WI.

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possum

· #2 · Jan 31, 2014

Dan R said:
I bought a new Viking before Christmas, a part of my purchase was some accessories like a gun boot, lights, front grill guard and light guards. I still have not gotten these items nor can they tell me when I will.
When I got my Viking I drove it 1 1/2 miles and ran out of gas. I had to walk through the snow to get gas, walk back with the gas and during the process lost my gas cap in the snow.
On Monday I called the Dealer and was told that they do not put gas in the units before they deliver them. The delivery report that the Dealer and I signed states that the tank is full. The dealer said he would replace the cap. About 2 weeks later I called and the owner (my salesman) would not talk to me but switched me over to a parts person. He did not know or could not tell me when my parts would come in. I asked him if he could get these from another dealer and he said nobody has them and Yamaha cannot fill the back orders. He did say he would send me a gas cap. Mail must really be slow because it's been a month and I still have not seen it.
I filled out the survey that Yamaha sent me and discussed everything I've described here and I still have not gotten any satisfaction. What's the purpose of the survey? I only have 6 miles on the unit and wish I would have bought something else. Just a terrible experience.
Everything I purchased had to be paid for that day and now they sit with my money since before Christmas. This has been a nightmare of a purchase for me and I would suggest anyone looking to buy a unit let alone from this dealer to please contact me first.
The dealers name is ANTIGO YAMAHA in ANTIGO, WI.

I would like to be more sympathetic but come on man! You didn’t check your gas gauge, went riding out in the snow and then lost your gas cap! I will agree if you had it in writing that the tank was to be full they do owe you that. Sounds like you want to blame everyone else for your failure of paying attention to important details.
As far as accessories, new popular machines like the Viking may require a wait for some of the add-ons. I have been on hold since October for one of mine from Yamaha. The dealer can’t control that. I do not work for a dealership.
Are you happy with the performance of the machine? You have used terms like terrible and nightmare but from what you describe in your letter it sounds like the only thing the dealership forgot was filling your tank. If you want to read some horror stories about bad dealers just check out what some of the Polaris owners have to say.

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Dan R

Discussion Starter · #3 · Jan 31, 2014

possum said:
I would like to be more sympathetic but come on man! You didn’t check your gas gauge, went riding out in the snow and then lost your gas cap! I will agree if you had it in writing that the tank was to be full they do owe you that. Sounds like you want to blame everyone else for your failure of paying attention to important details.
As far as accessories, new popular machines like the Viking may require a wait for some of the add-ons. I have been on hold since October for one of mine from Yamaha. The dealer can’t control that. I do not work for a dealership.
Are you happy with the performance of the machine? You have used terms like terrible and nightmare but from what you describe in your letter it sounds like the only thing the dealership forgot was filling your tank. If you want to read some horror stories about bad dealers just check out what some of the Polaris owners have to say.

I guess when I looked at the gas gauge it was blank. I assumed that as I used gas it would register, especially after seeing they filled it. You know what they say about assuming. I had a Polaris and hated it but the dealer was great.
Funny thing here is this dealer is also a Polaris dealer and did everything he could to talk me out of the Yamaha and into a Polaris.
You said you've been waiting for something from Yamaha since Oct. Did the dealer take a couple thousand dollars of your money while you're waiting for it. Mine did. Is that right? Is saying you're sending a gas cap and then don't. Is that right? Taking and checking all the boxes on a delivery sheet and signing it and having your service manager sign it. Is that right. Not talking to a dissatisfied customer when they call with a concern and passing them off to someone else. Is that right?
Think about what you wrote and get back to me. The only thing they've done wrong was not filling your tank??? Come on.

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possum

· #4 · Feb 1, 2014

Dan R said:
I guess when I looked at the gas gauge it was blank. I assumed that as I used gas it would register, especially after seeing they filled it. You know what they say about assuming. I had a Polaris and hated it but the dealer was great.
Funny thing here is this dealer is also a Polaris dealer and did everything he could to talk me out of the Yamaha and into a Polaris.
You said you've been waiting for something from Yamaha since Oct. Did the dealer take a couple thousand dollars of your money while you're waiting for it. Mine did. Is that right? Is saying you're sending a gas cap and then don't. Is that right? Taking and checking all the boxes on a delivery sheet and signing it and having your service manager sign it. Is that right. Not talking to a dissatisfied customer when they call with a concern and passing them off to someone else. Is that right?
Think about what you wrote and get back to me. The only thing they've done wrong was not filling your tank??? Come on.

I hate it too when someone passes the buck on. The Yamaha company is the one I would be upset with concerning the add-ons though. I will say that all the add-ons I have bought have been of excellent quality and fit perfect whatever that is worth. I had to wait about 5-6 weeks for a brush guard, bed mat, seat covers and a rear bumper. Their excuse was the dealers grabbed up all the initial accessories to dress up their showroom models. Floor mats which were ordered as a gift from my daughter are 4 months late. The dealers don’t make the parts though. I almost didn ‘t go with the 1st Viking knowing some of the supply issues I might deal with. I have 250 miles on mine now and am very satisfied with the machine. I really don’t know what the dealer could do other than give you the gas money you are owed in addition to a new cap. I doubt if they gave you a guarantee on when your parts would be in. You do bring up a good point when thousands of bucks have been prepaid and parts are extremely late coming in. a deposit policy might be better in that case. I just don't feel 5-6 weeks is extremely late yet based
on a new popular model of utv. Keep on them though -the vast majority of dealers do want to have you as a customer-sometimes you just have to get thru to the right guy. Hope you eventually enjoy your purchase.

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OUTINTHESTICKS

· #5 · Feb 6, 2014

possum said:
I hate it too when someone passes the buck on. The Yamaha company is the one I would be upset with concerning the add-ons though. I will say that all the add-ons I have bought have been of excellent quality and fit perfect whatever that is worth. I had to wait about 5-6 weeks for a brush guard, bed mat, seat covers and a rear bumper. Their excuse was the dealers grabbed up all the initial accessories to dress up their showroom models. Floor mats which were ordered as a gift from my daughter are 4 months late. The dealers don’t make the parts though. I almost didn ‘t go with the 1st Viking knowing some of the supply issues I might deal with. I have 250 miles on mine now and am very satisfied with the machine. I really don’t know what the dealer could do other than give you the gas money you are owed in addition to a new cap. I doubt if they gave you a guarantee on when your parts would be in. You do bring up a good point when thousands of bucks have been prepaid and parts are extremely late coming in. a deposit policy might be better in that case. I just don't feel 5-6 weeks is extremely late yet based
on a new popular model of utv. Keep on them though -the vast majority of dealers do want to have you as a customer-sometimes you just have to get thru to the right guy. Hope you eventually enjoy your purchase.

Not going to make excuses for them, but, I work at a Yamaha dealer and we were told accessories would come in as the units did. Six months later my parts rep is still fuming! Accessories are still a regular backorder! They got the cart before the horse! Hope this problem doesn't turn you against the brand!

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Viking2k14

· #6 · Feb 6, 2014

OUTINTHESTICKS said:
Not going to make excuses for them, but, I work at a Yamaha dealer and we were told accessories would come in as the units did. Six months later my parts rep is still fuming! Accessories are still a regular backorder! They got the cart before the horse! Hope this problem doesn't turn you against the brand!

My dealer said the same thing when i put money down on the Viking back in June i guess it was, he stated the accessories would come in when the Viking did. Took 2-3 months after the Viking came in to get all my accessories, part by part, but ive got everthing i ordered. During the wait, i contacted Yamaha customer service many times, they where always very nice, they once looked up my dealer, and could tell me, i cant remember exactly, but something to the effect of what order my dealer was in to get different accessories. I cant believe people are still waiting for stuff, amazing.

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Dan R

Discussion Starter · #7 · Feb 8, 2014

Update:
Called Yamaha Customer Service, today got my Viking back. Received my Grill guard, lights, light guards, gas cap and a tank of gas.

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sandbagger

· #8 · Feb 15, 2014

nice good for u

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